This document was prepared with AI assistance and is intended as a reasonable starting point for a software startup. FieldClaim recommends consulting a licensed attorney before launching a paid product.
PRIVACY POLICY
Last updated: April 2026
1. WHAT WE COLLECT
Account Information
Your name, email address, and password — managed by Clerk, our authentication provider. We receive your name and email; we never store your raw password.
Payment Information
Payment processing is handled entirely by Stripe. FieldClaim never sees, stores, or has access to your credit card numbers or full payment details. We receive confirmation of subscription status only.
Usage Data
Which tools you use, how frequently, and general usage patterns. This helps us improve the Service and understand what features are most valuable.
Claim Content
The text, field notes, policy excerpts, and other information you input when using FieldClaim’s tools. This content is processed to generate your outputs and is not retained beyond your session or saved reports.
Technical Data
IP address, browser type, device type, operating system, and referral source. Collected automatically through standard web server logs and analytics.
2. HOW WE USE YOUR INFORMATION
- To create and maintain your account and authenticate your identity.
- To provide the Service — processing your inputs to generate AI outputs.
- To process payments and manage your subscription.
- To send transactional emails: receipts, trial reminders, and service notifications.
- To diagnose technical issues and improve the reliability and performance of the Service.
- To understand aggregate usage patterns and inform product development decisions.
We do NOT use your claim content to train AI models.
We do NOT sell your data to any third party, including insurers, data brokers, or advertisers.
3. AI PROCESSING
When you use FieldClaim’s AI tools, your inputs are transmitted to Anthropic’s API to generate outputs. This processing is subject to Anthropic’s data processing policies, which you can review at anthropic.com/privacy.
FieldClaim uses Anthropic’s API under terms that prohibit Anthropic from using your submitted content to train their AI models. Your claim data is used only to generate your requested output and is not retained by Anthropic for training purposes.
4. DATA SHARING
We share your data only with the following service providers, solely for the purpose of delivering the Service:
No other third parties receive your personal data. We will comply with valid legal process (such as court orders or government requests) but will notify you where legally permitted before disclosing your information.
5. DATA RETENTION
- Account data is retained for as long as your account is active.
- Claim content you input for AI processing is not persistently stored beyond your active session unless you explicitly save a report.
- After account closure or cancellation, we retain account records for up to 90 days for billing and legal compliance purposes, then delete them.
- You can request deletion of your data at any time by emailing privacy@fieldclaim.com.
6. SECURITY
We use industry-standard encryption (TLS) for all data in transit. Data at rest is stored on Vercel’s infrastructure with standard security controls. Authentication is managed by Clerk, which implements industry-standard security practices including password hashing and session management.
No system is 100% secure. If you suspect unauthorized access to your account, contact us immediately at connor.tracy020@gmail.com.
7. YOUR RIGHTS
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update your account information through your Clerk account settings.
- Deletion: You can request deletion of your account and data by contacting us.
- Export: You can request an export of your data in a portable format.
- Opt-out: You can unsubscribe from non-transactional emails at any time.
California residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to opt out of sale (we do not sell your data), and the right to non-discrimination for exercising your rights. Contact us to exercise any CCPA rights.
To exercise any of these rights, contact: connor.tracy020@gmail.com
8. COOKIES
- Essential cookies: Required for authentication sessions and core functionality. Cannot be disabled without breaking the Service.
- Analytics cookies: Used to understand how users interact with the Service in aggregate. We use privacy-respecting analytics.
- No advertising cookies: We do not place advertising cookies or track you across other websites.
9. CHILDREN
FieldClaim is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes via email to your registered address. The “Last updated” date at the top of this page indicates when the policy was last revised.
11. CONTACT
For privacy questions or to exercise your rights:
Privacy: privacy@fieldclaim.com
General support: support@fieldclaim.com